Riverbend Telephone Company :: Case Study, solution

Riverbend Telephone Company The Riverbend Telephone Company is experiencing growth and had previously tried outsourcing some of its installation work to handle the overflow above its capacity. This was unsatisfactory, and so to accommodate the new customers, RTC needs to obtain a new maintenance truck and crew. It is considering whether leasing or buying the new truck necessary to their operations is the preferable method of investment. Question 1& 2 Without considering financing the purchase through debt, the cash costs for buying the truck for years 0- 4 are: The cash costs for leasing the truck are: The cash flows discounted by the risk-free rate of 9% allows us to compare the present values. This comparison illustrates a net advantage to buying the truck: There are not many advantages to leasing the vehicle, since Reliable does not cover the cost of maintenance or registration and taxes. They only cover the cost of tires, a minimal expense, which does not offset the cost advantages of buying the vehicle. The company does not seem concerned with their debt ratios or the threat of default. The main advantage to buying the vehicle, aside from the better price is the depreciation tax shield, which subtracts annual $1800 from the costs of ownership. There are tax advantages to leasing, as the lease payments are a tax deductible expense, but that tax savings amounts to $2,880/ year. However, this calculation is incomplete because the company needs to take on debt to finance the purchase of the car. These payments add an additional expense and cash outflow but purchasing still remains a more attractive option. The cost of the lease is still greater than the cost of debt. The NAL still favors buying over leasing by $1216. The only other consideration would be that lease may raise the earnings on asset ratio above 12%. But since the PV of the lease payments is greater than 90% of the FMV (assuming the purchase prices is FMV), then it would be considered a capital lease and the asset would go on the Balance Sheet. Therefore there are no earning over asset ratio advantages to leasing. Case Question 2 Using MACRS, the tax benefit realized in the early years, still does not significantly affect the NAL. Overall the tax benefits at the end of the five years are still equal. Case Question 3 If the truck is leased, how should Mr. Freeman report investment and annual income for the RTC to the state public service commission?

Fahrenheit 9/11 Essay -- Michael Moore Movie Persuasion Essays

Fahrenheit 9/11 Michael Moore’s latest film, â€Å"Fahrenheit 9/11,† presents a critical look at the administration of George W. Bush and the War on Terrorism. In this film Moore investigates the rapid growth of the United States government and its trend of trampling the rights of individuals, and the corporatism that is spawned out of the close ties between big government and big business during wartime. Michael Moore may not convince all audiences, but is successful for its factual accuracy in which the evidence spoke for itself, and at the same time proclaimed Moore's artistry in transposing and splicing scenes to create impressions that supported his allegations and opinions. Michael Moore has employed two main techniques in an attempt to successfully influence his audience; psychological means of strategy, and cinematic techniques of persuasion. These methods, coupled with how they are presented to the audience, and how the audience react, are what Moore uses to create a scheming effect.   Ã‚  Ã‚  Ã‚  Ã‚  Humor and emotional appeals is what Moore has used in Fahrenheit 9/11 to aid the effect of persuasion. For humor, Moore reaches for an ‘ad populum’ with his audience, looking to exert his opinion as a justification for his claim. An example can be with the Florida election, where Moore has used a fast tempo background piece of music. This sounds much like a stereotypical ‘hillbilly/country’ song; which can be related to Bush’s southern US state background. This music has several functions, including helping Moore’s rapid delivery of facts, but in this case it illustrates Moore’s opinion of the nature of the election – that it can be seen as some sort of ‘joke’. By providing a taunt at Bush’s background, Moore has given the audience humor. Comedy makes these messages more effective as it increases the liking for the source [Moore], and the choice of humor might illustrate a shared sense of hi larity that hints at a similar set of underlying ideas that the audience hold. In â€Å"Fahrenheit 9/11† Moore specifically uses anger as his primary emotion in order to persuade the audience, the anger of Lila Lipscomb, whose son died whilst in combat duty in Iraq. Moore’s interview with Lila Lipscomb provides an insight into the pain felt by families whose children had died during the war in Iraq. Moore presents the audience with the nature of Lipscomb’s anger directed at th... ...ainst its own subjects and its object is not the victory over either Eurasia or East Asia but to keep the very structure of society intact." The aim of this is to strengthen Moore’s view of the drive of the ruling class of modern hierarchical society imposing essentially permanent warfare. Moore reads the quote before the end of the movie. This tactic is used by Moore to give a more memorable and powerful statement, leaving the audience his solidarity attempt to question their leader’s action. Michael Moore brilliantly manipulates the conventions of film to make the audience see and feel these political and moral issues the way he does. Moore, an outspoken loather of the President has shaped his film like a cinematic bullet, with character assassination as his priority. â€Å"Fahrenheit 9/11† shows a series of solemn images and sound bites, arranged as a critical history of the President’s actions since he took office, including the abuse of power and use of fear tactics that have been employed for his monetary and narcissistic gains. Regardless of personal political leanings, â€Å"Fahrenheit 9/11† is an amazing accomplishment of individual expression and anti-government aggression.

Niccolo Machiavellis The Prince Essay -- Machiaveli Prince Power Essa

Niccolo Machiavelli's The Prince Niccolo Machiavelli's The Prince examines the nature of power and his views of power are still somewhat in existence today. I'll discuss this in this essay, emphasizing the following theses. Machiavelli discusses power over the people, dictatorial power, and power with people, shared power. While it is possible for power with to attain greater prevalence in society, it will not completely eliminate power over. In The Prince, Machiavelli discusses two distinct groups of people, the political elite, including nobles and other princes, and the general public. Today in the United States, the first group, the political elite, includes political leaders, religious leaders, business leaders and the leaders of strong lobbying groups. The composition of the general public has changed little from Machiavelli's time. Machiavelli concentrates on relations between the prince and the political elite. He claims that ambition and dictatorial power drive most nobles and princes. A prince must act with dictatorial power in order to maintain his position. Machiavelli assumes that shared power will not be effective with nobles, since "whether men bear affection depends on themselves, but whether they are afraid will depend on what the ruler does" (Machiavelli, p.60-61). Since the nobles are unforgiving and greedy it would be dangerous if not downright suicidal for a prince to rely on their good will. Equally important, Machiavelli states that a prince, a political leader, has different concerns than the general public. For a prince personal actions, which would be considered immoral or unvirtuous, may save lives or help the prince's country. In this way a prince is not immoral, but instead acts with a morality different in nature from the general public. Machiavelli gives several examples of this. Miserliness is considered a fault. Yet, a miserly prince "will come to be considered more generous when it is realized that his revenues are sufficient to defend himself against enemies that attack him, and to undertake campaigns without imposing special taxes on the people" (p.56). Likewise, starting a war is considered an immoral act by many. Yet, a prince should not allow troubles "to develop in order to avoid fighting a war for wars can not really be avoided, but are merely postponed to the advantage of others" (p.11). Avoiding war may ... ... the ugly political process preceding the results has overshadowed positive results like a lower deficit and improved economy. Clinton is neither feared nor loved by his political opposition, making it difficult for him to produce results without great struggles. The one result remembered by many is that Clinton raised taxes, taking away their property. Thus, Clinton has had difficulty with both appearances and results. One might say that in addition to power, a prince in relations needs political skill with the public. For a politician weaving a good story of one's accomplishments is more important than the accomplishments themselves. Machiavelli's idea of power and how it should be handles as he describes in The Prince can still be used to examine the present. While it's possible to see only the negative uses of power, one can also see the potential for power to promote the common good. Machiavelli would argue that attending to the common good is in a prince's best interests, since it gains the support of the people, something more valuable than any fortress or other expression of power. Works Cited: Machiavelli, Niccolo. The Prince. England: Penguin Classics, 1981.

Paper Chromatography

The Hydrogen Atom Spectrum Evan J. Collins C. N. Peck June 16, 2009 INTRODUCTION MATERIALS _Emission Spectra an the Electronic Structure of Atoms_ Spectroscope Black Ink Pen Graphite Pencil Notebook Mercury Spectrum Hydrogen Spectrum PROCEDURE Calibration of the Spectroscope: Using the spectroscope the four most visible lines on the scale were measured. Violet, blue, green, and yellow were all visible. With the ink pen the measurements were recorded. A known wavelength (nm) vs. measured lines (cm) graph was then drawn from the measurements. Observation and Measurements of the Hydrogen Spectrum: Using the calibrated spectroscope the scale position of the observable lines of the hydrogen emission spectrum were measured. Red, turquoise, violet, and purple were all visible. Using the measurements and the calibration graph the wavelength of the lines were determined. The relative error was calculated using: Accepted Value Values of wavelength for the hydrogen atom spectrum were converted to kJ/mol. Using a form of the Rydberg equation, the Rydberg constant was calculated for each of the lines measured. This constant was used to then calculate percentage error. Data Calibration of the Spectroscope Observations and Measurements of the Hydrogen Spectrum CALCULATIONS (Convert wavelength values to corresponding energy in kJ/mol) 680 x 10^-9 2. 92 x 10^-19 J x (6. 022 x 10^23) / (1000 J) = 176 kJ/mol (Calculate the value of the Rydberg constant) (1/680)/(. 25-. 30) = . 00147059/(. 25000-. 11111)= 0. 0105042 x 10^-7 = Rh= 105,040 cm ^-1 (Calculate Percentage Error) 105040 – 109678 X 100 = 4. 23% Error 109678 DISCUSSION/CONCLUSION

Importance of the Humanities Essay

There has been much debate about the importance and benefits of funding the humanities in school. Many people are of the view that the study of the humanities is a waste of time and that more money and effort should be expended on teaching the STEM disciplines (science, technology, engineering and mathematics). On the other hand there is the school of thought which express the importance of maintaining the humanities. Others like Christina Paxson in the article â€Å"The Economic Case for Saving the Humanities† have posited the view that there be a â€Å"cross pollination between the sciences and the humanities†. I am of the view that the humanities are essential and should remain an integral part of the education system. Like Paxson I agree that individuals should be exposed to both the humanities and the STEM disciplines. The humanities are basically the study of the different ways in which people from different parts of the world and during different periods of history have processed and documented the human experience. It is the humanities that we have used to make sense of the world in which we live and also to make records of our experiences. Humans have made sense of the world in which they live through philosophy, literature, religion, art, music, history and language. Having records of human experiences allows individuals to feel connected to those who were before us and also our contemporaries. I strongly believe that the study of humanities is important because not only does it allow us to understand the world in which we live but it also gives us insight into everything and brings clarity to our future. By doing the humanities individuals learn to think creatively and critically. They know how to ask questions and to reason. According to Paxson we need to create well rounded individuals who will be experts in any situation. She argues that the country does not need experts in one subject but a civil society in which everyone can provide meaningful insight into any topic of conversation. As Paxson points out we are living in a global world. As such it is important that we have knowledge of other cultures in order to negotiate our way in this complex village. The United States for example have to form relationships with other countries and it is important that the powers that be know who they are dealing with. Paxson cites the example of the importance of having experts in Arabic and the history of Islam after the September 11 attacks. Through their knowledge the US gained insight into what motivated these individuals and how to possibly respond to them. Knowledge of these people would not have been possible without the study of humanities. The humanities provide us with a number of intellectual and emotional skills that we need to have in order to operate in our society. These are not acquired naturally but rather through the study of a number of humanities. The humanities helped me a lot in my last job at a bank. It strengthened my communication skills both in written and spoken word. I was able to communicate with internal customers, coworkers, easily and without being socially awkward. I was also able to challenge and make recommendations to policies in a respectful manner. I dealt with external customers promptly and efficiently due to the fact that I was able to understand their transactions and queries. In the first part of the video â€Å"Why Look at Art† a lady says, â€Å"I think it’s important [that] people look at art, because we live in a visual world.† This is true; we definitely live in a visual world. Look at it this way, if it was not for art, computers and other electronic devices could only be used by programmers as they were just a series of codes and commands. The introduction of the GUI, Graphic User Interface, solved this problem. The GUI had images that everyone could relate and easy to use. If it was not for art these devices would not be as successful as they are today and would not form the backbone to our means of communication. Throughout this paper I have sought to highlight the importance of humanities as a course of study. Humanities encompasses a wide range of areas that can be applied to our daily existence and enhance our interpersonal interactions, it is therefore important that the humanities remain an integral part of one’s educational experience. This is basically to ensure that one becomes wellrounded, socially accepted individuals.   

Florida V Riley Case Brief Essay

Legal Citation: 488 U. S. 445, 109 S. Ct. 693, 102 L. Ed. 2d. 835 (1989) Procedural History: The respondent, Michael A. Riley, was charged with possession of marijuana under Florida law. The trail court granted his motion to suppress; the Court of Appeals reversed but certified the case to the Florida Supreme Court, which rejected the decision of the Court of Appeals and reinstated the trail court’s suppression order. The Supreme Court granted a writ of certiorari for Florida to review the decision of the Supreme Court of Florida. Question: Is surveillance of the interior of the partially covered greenhouse in a residential backyard from a vantage point of a helicopter located 400 feet above the greenhouse constitutes as a ‘search,’ for which a warrant is required under the Fourth Amendment and Article I, Section 12 of Florida Constitution? Facts: In this case, the Pasco County Sheriff’s office received an anonymous tip that marijuana was being grown on the respondent’s property. When the investigating officer discovered that he was not able to see the contents of the green house by the road. All he was able to see was a wire fence surrounding the mobile home and the greenhouse with a â€Å"DO NOT ENTER† sign posted on the property. He then circled twice over the respondent’s property in a helicopter at the height of 400 feet. With his naked eye, he was able to see through the openings in the roof, since there had been two missing panels, and identify what he thought was marijuana growing in the structure. A warrant was later obtained based on these observations, continuing the search revealed marijuana growing in the greenhouse. Which lead, the respondent, Michael A. Riley, to be charged with possession of marijuana under the Florida law. Decision: No. The surveillance of the interior of the partially covered greenhouse in a residential backyard from a vantage point of a helicopter located 400 feet above the greenhouse does not constitutes as a ‘search’ for which a warrant is required under the Fourth Amendment and Article I, Section 12 of Florida Constitution because helicopters are not bound by the lower limits of navigable airspace allowed to other aircrafts. Any member of the public could have legally have been flying over Riley’s property in a helicopter at the altitude of 400 feet and could have observed Riley’s greenhouse. Nothing implied that the helicopter interfered with respondent’s normal use of the greenhouse or the other parts of the curtilage. Therefore, the police did not violate his Fourth Amendment, right to privacy. Judgment: Reversed Principle of Law: The reason the court reserved the decision of the Supreme Court of Florida is because there is nothing in the records that suggest the helicopters flying at 400 feet are sufficiently rare in this country to lead substance to respondents claim that he reasonably anticipated that his greenhouse would not be subject to observation from that altitude.

Examination of Traits Possessed by Effective Counselors Essay

Examination of Traits Possessed by Effective Counselors Catherine M. Kleinschmit Liberty University Abstract Because the counselor-client relationship is one built on trust, a counselor should seek to have as much knowledge as possible to facilitate this trust and bring about healing and wholeness for the client. This paper examines many of the traits possessed by counselors who are considered successful in their field. Much of the research came from peer reviewed material, and most of the traits listed in this paper- positive mental attitudes, possess self-awareness, are culturally diverse in their methodology, are good communicators and are versed in non-verbal communication, awareness of the laws in their state, awareness of the dangers of burnout, mindfulness, and empathy all come from the opinion of different sets of counselors who are themselves successful. Some of these traits are in born to the counselor, while others are learned. With the exception of burnout, strategies for effective learning are examined, while strategies for avoiding and coping with burnout are highlighted. The counseling relationship is unlike any other. It is a private and safe place where the client can feel free to express his or herself and receive help and understanding in a time when they may feel no one else can help them. It is imperative that counselors strive to be as effective in this relationship as they possibly can in order to fuel change in the client’s life. An effective counselor has many characteristics that facilitate that healing. Some are natural to them, some are taught in college or continuing education classes. Even further still, some are sought out by the counselor themselves. However they are acquired, the effective counselor will build up his or her portfolio of strategies in order to continue a high level of strength in the counselor-client relationship. Effective counselors have positive mental attitudes, are culturally diverse in their methodology, communicate well, are aware of the laws in their state, are aware of the  dangers of burnout, practice mindfulness, and are empathetic. Positive mental attitude is the basis of becoming an effective counselor. In a study published in 1971, Jackson and Thompson identified that effective counselors have positive attitudes toward â€Å"self, most people, most clients, and counseling.† This study was conducted with counselors who were already working in the field in order to find traits that were common among successful counselors. The purpose for this was for screening possible graduate students for admission into counseling programs. The school of thought among the participants in this study was that, while they had received training in various counseling techniques, that as a rule, once a counselor begins practice, they will revert back to the attitudes they once had at the begin ning of training. In their book, Competent Christian Counseling, Clinton and Ohlschlager assert that counselors should be comfortable in their understanding of counseling practices, professional skill, and their qualifications. (2002, p. 193) Clients do not want to enter therapy with a counselor who is unsure of themselves or nervous. An effective counselor will, to put it simply, â€Å"know what they know† and will have the natural positive attitudes to practice their trade successfully. Because of the intimate nature of the counseling relationship, a counselor has a responsibility to be self-aware. (Corey, Corey & Callanan, 2011, p. 44) They need to know where they have unmet needs in their life that may hinder a client’s progress. Areas of denial will greatly affect the counselor’s ability to help their client. Corey, Corey & Callanan suggest that all counselors enter into some sort of counseling themselves to help them stay aware of their own mental health and abilities.( p. 47) An effective counselor also has a multicultural view. The counselor should not hold the opinion that his or her culture is in any way superior to another person’s, and so must avoid becoming a culturally encapsulated counselor. (Corey, Corey, & Callanan, p. 117) He or she has made conscience steps to venture out of his or her own culture in an effort to experience and understand other cultures so that their personal issues, value system, or any sort of bias will not interfere with their counselor/client relationship with clients of a different culture. They should try to see the world through their client’s viewpoint. The culturally sensitive counselor should be aware of any type of prejudices or other negative feelings that may  interfere in the helping process. (Corey, Corey, & Callanan, p. 126) Being a culturally aware counselor should also include the ability to understand family dynamics within different cultures. With that, they should be able to understand roles of different family members in relation to each other. In some cultures, the male(s) of the household hold a dominant position over the female(s), despite birth order. Additionally, counselors should be able to respect and try to understand their clients’ religious beliefs. A counseling technique that may work for an American Christian may not work for a Hindu from India. A counselor must be sure to be versed in different counselling techniques for various religions. Of course, communication plays an important role in effective counseling. A good counselor will know when it is time to speak, to listen, or to allow silence t o remain to allow the client time to remember, or to think upon what was just said. Communication does not just involve words that are spoken; an attentive counselor will also be versed in high-context communication. High context communication, or non-verbal or inferred communication, is a valuable tool for the effective counselor. High context communication can be thought of as a cultural tool, in that some cultures are more adept at it. People from the Mediterranean area, Japan, Korea, China, parts of Africa, parts of the Middle East, and Latin America have high context communication ingrained in their culture. (Frederick, Leong, Altmaier, & Johnson, 2008) For instance, if a person said to someone else, â€Å"I really enjoy going to statistics class.† but rolled their eyes and crossed their arms, someone who is adept at high context communication will be able to take the comment as not particularly truthful, relying instead on the non-verbal cues exhibited. These cues are often used to suspect if a person is feeling something other than what was expressed verbally. Knowing the law of the state one is practicing in is essential to a counselor’s success. Not all states have the same laws in regards to duty to warn, duty to report, child custody cases, etc. (Feldman & Sommers, 2010) Being an effective counselor does not always mean only effective with one’s clients. It means effective with the community and society in general as well. Let us look at the famous Tarasoff case. In 1969, a student by the name of Prosenjit Poddar at the University of California, Berkeley confided in his therapist that he intended to kill a student for whom he had developed romantic feelings. Through his  descriptions, the therapist identified the student at Tatianna Tarasoff, and he alerted the campus police after conferring with his colleagues. The police detained Poddar, but found him to be rational, and released him. Poddar eventually killed Tarasoff. It was later ruled that the therapist should have warned Tarasoff. (Corey, Corey, & Callanan, 2011) Had the therapist followed through in regards to duty to warn, it is possible this tragedy could have been avoided. Burnout is a factor that effective counselors deal with successfully. Burnout can be defined as experienced stress manifesting itself in three ways. These are, according to Lent and Schwartz, â€Å"emotional exhaustion, depersonalization, and reduced personal accomplishment.† (2012) Because counselors spend their day dealing with clients’ deep emotional and psychological problems, they must deal with the fact that their self-efficacy will be affected. There are many indicators that one is experiencing burnout, the lead symptom being neuroticism. (Lent & Schwarz, 2012) Neuroticism is characterized by feelings of anxiousness, feeling angry, being overly self-conscious, and feeling vulnerable. (Lent & Schwartz, 2012) The research conducted by Lent and Schwartz suggests that a counselor’s own personality may help combat this. They show that a counselor who is by nature more agreeable will be more interested in other’s lives and behave in a more altruistic way, thus reaping more benefits from their work and not experiencing burnout as often. (2012) Lent and Schwartz suggest three strategies to create a positive workplace and minimize burnout. Firstly, they suggest that counselors work with employers/supervisors to encourage a more healthy â€Å"other-care/self-care balance.† (2012) Secondly, counselors should seek out support from cohorts or mentors that can help them through times of stress, and relieve anxiety. A counselor should be aware that times of burnout are part of the profession, and to be expected, and asking for help from colleagues is nothing of which to be ashamed. Lastly, Lent and Schwartz suggest that a counselor become a mentor. They advocate that mentoring helps the counselor with working through their problems, because they are not as focused on just what is going on in their life. (2012) A strategy known as mindfulness can improve a counselor’s efficacy. Mindfulness is defined as â€Å"bringing one’s whole self into the encounter with clients by being completely in the moment on multiple levels: physically, emotionally, cognitively, and spiritually.† (Campbell &  Christopher, 2012) In a study reported by Campbell and Christopher, medical students who participated in Mindfulness-Based Stress Reduction (MBSR) training raised their empathy for others and saw a reduction in their level of anxiety and depression. (2012) The research showed that after completing a course in mindfulness, participants reported becoming more â€Å"aware, patient, mentally focused, empathetic, compassionate, attentive, responsive, and able t o handle strong emotions.† They were also â€Å"less defensive, reactive and judgmental.† (Campbell & Christopher, 2012) In conclusion, in a study conducted by Pope and Kline, 22 counselors considered experts in their field ranked 10 different personality traits they feel are important for a counselor to possess in order to be successful. Interestingly, among the top three was empathy, and among the bottom three was sympathy. (1999) Sometimes, these two terms can be confused with one another. However, the website Dictionary.com states that sympathy and empathy both are connected to feelings one has for another person. While sympathy means to â€Å"feel with†, empathy means to â€Å"feel into.† (2013) The difference is that the counselor who has the ability to empathize will be able to actually feel their client’s hurt or frustration, and will ultimately be able to understand the client better. To put it in simple terms, one feels empathy when one has â€Å"been there† and one feels sympathy when one has not. (Dictionary.com, 2013) While effective counselors possess positive mental attitudes, are culturally diverse in their methodology, are good communicators, are aware of the laws in their state, and are aware of the dangers of burnout, one must also have empathy, and to gain empathy, or the ability to have â€Å"been there†; one must expand his or her own personal boundaries and borders to become, as Paul said in I Corinthians 9:22, â⠂¬Å"To the weak became I as weak, that I might gain the weak: I am made all things to all men, that I might by all means save some.† (KJV) References Campbell, J. C., & Christopher, J. C. (2012). Teaching mindfulness to create effective counselors. Journal of Mental Health Counseling, 34(3), 213-226. Retrieved from:http://search.proquest.com/docview/1027919921?accountid=12085 Clinton, T. & Ohlschlager, G. (2001). Competent Christian Counseling: Volume one. Colorado Springs, CO: WaterBrook Press Corey, G., Corey, M., & Callanan, P. (2011). Issues and ethics in the helping professions: Eighth edition. Belmont, CA:Brooks/Cole. Dictionary.com. (2013). Word FAQs. Retrieved from: http://dictionary.reference.com/help/faq/language/d23.html Feldman, S. (Producer), & Sommers, G. (Director). (2010). Legal and Ethical Issues for Mental Health Professionals, Vol. 1: Confidentiality, Privilege, Reporting, and Duty to Warn [Motion picture]. (Available from Psychotherapy.net) Retrieved from: http://ctiv.alexanderstreet.com.ezproxy.liberty.edu:2048/view/1779007 Frederick, T., Leong, L., Altmaier, E.M., & Johnson, B.D. (2008). Encyclopedia of Counseling. Retrieved from: http://go.galegroup.com.ezproxy.liberty.edu:2048/ps/retrieve.do?sgHitCountType=None&sort=RELEVANCE&inPS=true&prodId=GVRL&userGroupName=vic_liberty&tabID=T003&searchId=R1&resultListType=RESULT_LIST&contentSegment=&searchType=AdvancedSearchForm ¤tPosition=3&contentSet=GALE|CX3074200401&&docId=GALE|CX3074200401&docType=GALE Jackson, M., & Thompson, C.L. (1971). Effective counselor: Characteristics and attitudes. Journal of Counseling Psychology, 18(3), 249-254. doi: 10.1037/h0030862. Retrieved from: http://psycnet.apa.org.ezproxy.liberty.edu:2048/journals/cou/18/3/249 Lent, J., & Schwartz, R. C. (2012). The impact of work setting, demographic characteristics, and personality factors related to burnout among professional counselors. Journal of Mental Health Counseling, 34(4), 355-372. Retrieved from http://search.proquest.com/docview/1114670345?accountid=12085 Pope, V. & Kline, W. (1999). The personal characteristics of effective counselors: What 10 experts think. Psychological Reports, 84(3), 1339-44. Retrieved from: http://www.ncbi.nlm.nih.gov/pubmed/10477949